General conditions
You must show the confirmation voucher (printed or on your mobile phone) to our staff on the day of the tour. This voucher is valid as a receipt of payment.
Cancellations
Cancelling a booking once it has been confirmed will incur the following charges:
A. Tours that include the Royal Alcázar of Seville
- A.1. Private tours: the price of the entry ticket will not be refunded once the tour has been confirmed.
- A.2. Group / scheduled tours:
- Cancellations made more than 48 hours in advance: refund of the amount paid minus handling fees of 20 € per adult and 10 € per child (aged 6 to 11).
- Cancellations made less than 48 hours in advance: 100 % penalty (no refund).
B. Tours that include Seville Cathedral
- B.1. Private tours: the price of the entry ticket will not be refunded once the tour has been confirmed.
- B.2. Group / scheduled tours: the same handling fees and deadlines as in section A.2 (Royal Alcázar) apply.
C. All other services and tours
For all other tours not specified in the sections above:
- Cancellations made more than 72 hours in advance: full refund minus 8 € in handling fees.
- Cancellations made less than 72 hours in advance: no refund.
- Groups of more than 8 people: must notify any changes or cancellations at least 7 days in advance.
Cancellations and changes to bookings must be requested in writing from your customer area.
Failing to show up, or arriving late at the meeting point at the time indicated, means losing the right to the tour, and the price of the service will not be refunded.
As established in Article 44 of Spanish Law 7/1996 of 15 January on the Regulation of Retail Trade (Ley de Ordenación del Comercio Minorista), we inform you that, given their special nature, our products are not subject to the right of withdrawal.
Documents and identification
You must keep your ticket throughout the entire itinerary. If you lose it, you will not be able to continue the tour.
You must bring your identity document (national ID card or passport) on the day of the tour. If the details provided do not match those of the visitor, the Royal Alcázar may refuse access to the monument.
If you are asked for identification details in order to visit the Royal Alcázar, you will have 24 hours to provide them or the booking will be cancelled; in that case, a charge of 8 € for processing fees will apply.
Tour conditions
By signing up for our tours, you fully accept the General Conditions and the content published on this website, which constitute your commitment to us and ours to you.
The information on this website, such as itineraries and times, is accurate at the time of publication; any alteration or change since publication, inaccuracy or variation cannot be considered misleading advertising by the organising company.
If there is any change to a tour, you will be informed at the time of booking or at the start of the service; the valid and definitive information is that given by the guide at the start of the tour. Any of the places included in each tour may be replaced by another of a similar category or characteristics if special circumstances or force majeure require us to do so.
Leaving or separating from the group during the tour, for reasons not attributable to the organisers, means the loss of any right to make a claim.
On scheduled tours, if it is not possible to form a group in a single language, the tour may occasionally be given in two languages.
Please note that tours that require transport may be delayed by a few minutes due to traffic.
This company and its partner companies are not responsible for any waiting time at the entrances to the monuments visited caused by the monument’s own organisation or internal management.
In accordance with our privacy policy, depending on the service booked, your personal data may be passed on to other partner companies.
If you rent audio receiver systems from us (Book Your Audio), you must pay 45 € for each lost receiver and 5 € for each lost earphone.
Law and jurisdiction
These conditions are governed by Spanish law. For any matter arising from their interpretation or application, if the customer is a consumer, the courts of their place of residence will have jurisdiction, in accordance with consumer and user protection legislation. If the customer is not a consumer (companies, agencies or other professionals), the parties submit to the courts of Granada.
This text is a translation for information. If there is any discrepancy, the Spanish version prevails.