Legal notice
Owner’s identification details
In compliance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that the domain www.lacatedraldesevilla.org is owned by:
- Owner: ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L.
- Tax ID (C.I.F.): B-18609719
- Registered address: Calle San Antón 72, local 39, 18005 Granada (Spain)
- Registration: Granada Companies Register (Registro Mercantil de Granada), Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1
- Contact: info@guiapolis.com · tel. +34 958 918 029
www.lacatedraldesevilla.org is not the official website of Seville Cathedral and has no connection whatsoever with any official body linked to it.
1. General conditions and their acceptance
These general conditions (hereinafter, the “General Conditions”) govern the use of the website service “www.lacatedraldesevilla.org” (hereinafter, the “Website”) that ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L., with Tax ID B-18609719, registered in the Granada Companies Register, Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1 (hereinafter, “lacatedraldesevilla.org”), makes available free of charge to Internet users.
Use of the Website confers the status of user of the Website (hereinafter, the “User”) and expresses the User’s full and unreserved acceptance of each and every one of the General Conditions in the version published by lacatedraldesevilla.org at the very moment the User accesses the Website. Consequently, the User should read the General Conditions carefully each time they intend to use the Website.
The use of certain services offered to Users through the Website is subject to their own specific conditions which, as the case may be, replace, complete and/or modify the General Conditions (hereinafter, the “Specific Conditions”), in particular our booking conditions. Before using these services, therefore, the User must also read the corresponding Specific Conditions carefully.
Likewise, use of the Service is also subject to all the notices, rules of use and instructions brought to the User’s attention by lacatedraldesevilla.org, which complete the provisions of these General Conditions insofar as they do not conflict with them.
2. Purpose
LACATEDRALDESEVILLA.ORG aims to be a useful resource for all individuals, travel agencies, tour operators, companies and associations who wish to discover Seville Cathedral and book their visit in the most convenient way.
On our website you can book group and private guided tours of Seville Cathedral, the Giralda and the Royal Alcázar, and find information about its history, opening hours, tickets and how to get there.
lacatedraldesevilla.org is not the official website of Seville Cathedral and has no connection whatsoever with any official body linked to it. The monument’s opening hours, prices and rules are set by its management and may change.
3. Obligation to make proper use of the Website and the Services
The User undertakes to use the Website and the Services in accordance with the law, these General Conditions, generally accepted morals and good customs, and public order. The User undertakes to refrain from using the Website and the Services for purposes or with effects that are unlawful, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that may in any way damage, disable, overload or impair the Website and the Services or prevent their normal use or enjoyment by Users.
4. Means of obtaining Content
The User must refrain from obtaining, or even attempting to obtain, information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through the Website or the Services (hereinafter, the “Content”) using means or procedures other than those that, as the case may be, have been made available to them for this purpose or have been indicated for this purpose on the web pages where the Content is found or, in general, those normally used on the Internet for this purpose, provided they do not entail a risk of damage to or disabling of the Website, the Services and/or the Content.
5. Proper use of the Content
The User undertakes to use the Content diligently, properly and lawfully and, in particular, undertakes to refrain from (a) using the Content in a way, for purposes or with effects contrary to the law, generally accepted morals and good customs or public order; (b) reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the Content, unless authorised by the holder of the corresponding rights or legally permitted; (c) removing, circumventing or tampering with the “copyright” and other data identifying the rights of lacatedraldesevilla.org or its owners incorporated into the Content, as well as the technical protection devices, digital fingerprints or any information mechanisms the Content may contain.
6. Hyperlinks giving access to the web pages of the Website and to the Services
Users and, in general, anyone who intends to establish a hyperlink between their website and the Website (hereinafter, the “Hyperlink”) must comply with the following conditions: (a) the Hyperlink will only allow access to the web pages of the Website, but may not reproduce them in any way; (b) no hyperlinks may be established to web pages of the Website other than the home page of the Website or of the Services; (c) no frame or browsing environment may be created around the web pages of the Website; (d) no false, inaccurate or incorrect statements or indications may be made about the web pages of the Website and the Services and, in particular, it may not be stated or implied that lacatedraldesevilla.org has authorised the Hyperlink or has supervised or in any way assumed the content or services offered or made available on the website on which the Hyperlink is established; (e) with the exception of those signs that form part of the Hyperlink itself, the website on which the Hyperlink is established will not contain any trademark, trade name, shop sign, name, logo, slogan or other distinctive signs belonging to lacatedraldesevilla.org; (f) the website on which the Hyperlink is established will not contain information or content that is unlawful, contrary to generally accepted morals and good customs or public order, nor will it contain content contrary to any rights of third parties.
The establishment of the Hyperlink does not in any case imply the existence of relations between lacatedraldesevilla.org and the owner of the website on which it is established, nor the acceptance and approval by lacatedraldesevilla.org of its content or services.
7. Personal data
To use some of the Services, Users must first provide lacatedraldesevilla.org with certain personal data (hereinafter, the “Personal Data”). lacatedraldesevilla.org will process the Personal Data for the purposes and under the conditions set out in its privacy policy.
8. Use of the Website, the Services and the Content under the User’s sole responsibility
The User is aware of and voluntarily accepts that use of the Website, the Services and the Content takes place, in all cases, under their sole and exclusive responsibility.
9. Exclusion of warranties and liability
9.1. Exclusion of warranties and liability for the operation of the Website and the Services
9.1.1. Availability, continuity and usefulness. lacatedraldesevilla.org uses all the technical and organisational means at its disposal to ensure the proper operation of the Website and the Services. However, to the extent permitted by current consumer and user protection legislation, lacatedraldesevilla.org does not absolutely guarantee the availability and uninterrupted continuity of the Website’s operation when this is due to force majeure, technical problems on the Internet, power cuts or other incidents beyond its reasonable control.
Consequently, lacatedraldesevilla.org excludes its liability for any loss or damage that may arise from the temporary unavailability of the Website caused by the exempting circumstances described, always without prejudice to the inalienable rights of consumers and users in the event of a breach of contract.
9.1.2. Privacy and security when using the Website. lacatedraldesevilla.org applies strict technical and organisational security measures to guarantee privacy and security when using the Website. However, it cannot guarantee the absolute invulnerability of its systems against malicious and unforeseeable cyber attacks by third parties.
Consequently, and unless there is wilful misconduct or gross negligence on the part of the company in adopting these security measures, lacatedraldesevilla.org excludes its liability for damage or alterations caused by unauthorised third parties, without prejudice to the obligations imposed on it by data protection legislation (GDPR) and consumer legislation.
9.2. Exclusion of warranties and liability for the Content
9.2.1. Quality. lacatedraldesevilla.org takes reasonable measures to ensure that the Website is free of viruses and harmful elements. However, the User accepts that it is not possible to guarantee 100 % the absence of harmful computer elements introduced by third parties into Internet systems. For this reason, lacatedraldesevilla.org excludes its liability for damage to the User’s computer systems (software and hardware) that is not directly attributable to it through lack of technical diligence.
9.2.2 and 9.2.3. Lawfulness, reliability, usefulness, accuracy and currency. lacatedraldesevilla.org strives to keep the information on the Website up to date and accurate. However, lacatedraldesevilla.org excludes, to the fullest extent permitted by law and consumer and user legislation, liability for loss or damage of any kind that may be due to improper use of the Website by Users, or to content temporarily not being fit for purpose when it depends on external sources, such as the opening hours, prices or rules published by each establishment.
Under no circumstances will these exclusions limit or condition the legal liability assumed by lacatedraldesevilla.org towards the consumer or user in the actual provision of the services booked, which will be governed by the corresponding Specific Booking Conditions accepted at the time of purchase.
9.3. Exclusion of warranties and liability for services provided by third parties through the Website
lacatedraldesevilla.org excludes its liability for loss or damage of any kind that may be due to services provided by third parties through the Website, except in those cases in which current consumer and user protection legislation (TRLGDCU) expressly prevents such exclusion or limitation of liability towards the end user.
9.4. Exclusion of warranties and liability for information, content and services hosted outside the Website
The Website provides Users with technical linking devices (such as, among others, links, banners and buttons), directories and search tools that allow Users to access websites belonging to and/or managed by third parties (hereinafter, “Linked Sites”). The sole purpose of including these links, directories and search tools on the Website is to make it easier for Users to search for and access the information, content and services available on the Internet.
lacatedraldesevilla.org does not offer or market, either itself or through a third party, the information, content and services available on the Linked Sites, nor does it control them in advance, approve, monitor or endorse them. The User must therefore exercise the utmost care in assessing and using the information, content and services on the Linked Sites.
In strict compliance with Article 17 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), lacatedraldesevilla.org accepts no liability for loss or damage of any kind that may be due to the operation, availability, accessibility or content of the Linked Sites, unless it has actual knowledge that the activity or information to which they refer is unlawful or harms the property or rights of a third party liable for compensation, and has not acted with due diligence to remove or disable the corresponding link.
9.5. Exclusion of warranties and liability for the use of the Website, the Services and the Content by Users
lacatedraldesevilla.org has no obligation to, and does not, control the use that Users make of the Website, the Services and the Content. In particular, lacatedraldesevilla.org does not guarantee that Users will use the Website, the Services and the Content in accordance with these General Conditions and, where applicable, the Specific Conditions, nor that they will do so diligently and prudently. Nor is lacatedraldesevilla.org obliged to verify, and it does not verify, the identity of Users, or the accuracy, validity, completeness and/or authenticity of the data that Users provide about themselves to other Users.
lacatedraldesevilla.org excludes any liability for loss or damage of any kind that may be due to the improper, unlawful or negligent use of the services and content by Users, or to the impersonation of a third party by a User. All of the above is without prejudice to the obligations to cooperate with the competent bodies, authorities and State Security Forces imposed on information society service providers by current legislation, and always without prejudice to the basic and inalienable rights of consumers and users (TRLGDCU).
10. No licence
lacatedraldesevilla.org does not grant any licence or authorisation of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Website, the Services or the Content, except with express authorisation.
11. Procedure in the event of unlawful activities
If any User or third party considers that there are facts or circumstances revealing the unlawful nature of the use of any content and/or of the carrying out of any activity on the web pages included in or accessible through the Website and, in particular, the infringement of intellectual or industrial property rights (patents, industrial models and designs, trademarks and trade names, etc.) or other rights, they must send a notification to lacatedraldesevilla.org containing the following: (a) personal details: name, address, telephone number and email address of the claimant; (b) specification of the alleged unlawful activity carried out on the Website and, in particular, in the case of an alleged infringement of rights, a precise and specific indication of the protected content and its location on the web pages; (c) facts or circumstances revealing the unlawful nature of that activity; (d) in the case of infringement of rights, an authentic or equivalent signature, with the personal details of the holder of the rights allegedly infringed or of the person authorised to act on their behalf; (e) an express, clear statement, under the responsibility of the claimant, that the information provided in the notification is accurate and of the unlawful nature of the use of the content or of the activities described.
These notifications must be sent to: info@guiapolis.com · tel. +34 958 918 029 · Calle San Antón 72, local 39, 18005 Granada.
12. Duration and termination
The provision of the Website service and the other Services is, in principle, of indefinite duration. lacatedraldesevilla.org is, however, authorised to terminate or suspend the provision of the Website service and/or any of the Services at any time, without prejudice to the provisions of the corresponding Specific Conditions. Whenever reasonably possible, lacatedraldesevilla.org will give prior notice of the termination or suspension of the Website service and the other Services.
13. Applicable law and jurisdiction
The use of this website and the booking of the services offered on it are governed by Spanish law.
For the resolution of any dispute or conflict arising from the provision of our services, the parties submit to the courts of the consumer’s place of residence, in strict compliance with current consumer and user protection legislation (TRLGDCU).
If services are booked by a user who does not have the legal status of consumer or user (such as companies, agencies or other professionals), the parties will expressly submit to the jurisdiction of the courts of the city of Granada.
14. Complaints and claims
In accordance with Article 21 of Royal Legislative Decree 1/2007 (TRLGDCU) and Decree 472/2019 of the Regional Government of Andalusia (Junta de Andalucía), ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L. makes official Complaint and Claim Forms available to consumers and users. Users may request them or submit any complaint or claim by emailing info@guiapolis.com, by calling +34 958 918 029, or by post to: Calle San Antón 72, local 39, 18005 Granada. The company will respond to claims as quickly as possible and, in any case, within a maximum of fifteen days.
To ensure maximum transparency and make it easier to exercise their rights, consumers can access the Junta de Andalucía’s Electronic Complaint and Claim Forms system via the following link: juntadeandalucia.es/salud/hoja, and consult detailed information on the official claims procedure on the regional Consumer Affairs portal: juntadeandalucia.es – Consumo – Reclamaciones.
Also, in accordance with Article 14(1) of Regulation (EU) 524/2013, we inform you of the existence of an online dispute resolution platform of the European Commission, accessible at the following link: ec.europa.eu/consumers/odr.
This text is a translation for information. If there is any discrepancy, the Spanish version prevails.